How To Fix /IWBEP/CM_MGW_UM067 - User &1 was created in the backend and not in SAP Gateway hub

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_UM -

• Message number: 067

• Message text: User &1 was created in the backend and not in SAP Gateway hub

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_UM067 - User &1 was created in the backend and not in SAP Gateway hub ?

  The SAP error message /IWBEP/CM_MGW_UM067 indicates that a user was created in the backend system (like an SAP ERP or S/4HANA system) but not in the SAP Gateway hub. This can lead to issues when trying to access OData services or when the Gateway is trying to authenticate the user.
  Cause:
  
  User Creation in Backend Only: The user was created directly in the backend system without being replicated or created in the SAP Gateway hub.
  Missing User in Gateway: The SAP Gateway does not have the necessary user information to authenticate the user for OData service calls.
  User Synchronization Issues: There may be issues with the synchronization process between the backend and the Gateway.
  
  Solution:
  
  Create User in SAP Gateway: Manually create the user in the SAP Gateway system. You can do this using transaction SU01 in the Gateway system.
  User Replication: If you have a user management system in place, ensure that users are replicated from the backend to the Gateway. This can be done using transaction PFCG to manage roles and authorizations.
  Check User Synchronization: If you are using a central user administration (CUA) or similar setup, ensure that the user synchronization is functioning correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the OData services in the Gateway.
  Use Transaction /IWFND/MAINT_SERVICE: Check if the service is properly registered and that the user has access to it.
  
  Related Information:
  
  User Management: Understand how user management works in SAP systems, especially in a landscape with both backend and Gateway systems.
  OData Services: Familiarize yourself with how OData services are consumed and the role of user authentication in this process.
  SAP Gateway Configuration: Review the configuration of your SAP Gateway to ensure it is set up correctly for user management and service access.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to user management and the error message you are encountering.
  
  By following these steps, you should be able to resolve the error and ensure that users are properly managed between the backend and the SAP Gateway hub.