How To Fix /IWBEP/CM_MGW_UM062 - User does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_UM -

• Message number: 062

• Message text: User does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_UM062 - User does not exist ?

  The SAP error message /IWBEP/CM_MGW_UM062 User does not exist typically occurs in the context of SAP Gateway services, particularly when there is an issue with user authentication or authorization. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  User Not Defined: The user ID being used to access the SAP Gateway service does not exist in the SAP system.
  Incorrect User Credentials: The credentials (username/password) provided may be incorrect.
  User Lock/Deactivation: The user account may be locked or deactivated in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to access the specific service or transaction.
  Service Configuration: The service may not be properly configured to recognize the user.
  
  Solutions:
  
  
  Check User Existence:
  
  Verify that the user ID exists in the SAP system by using transaction code SU01 (User Maintenance).
  If the user does not exist, create a new user or ensure the correct user ID is being used.
  
  
  
  Verify Credentials:
  
  Ensure that the username and password being used are correct. If necessary, reset the password.
  
  
  
  Check User Status:
  
  In transaction SU01, check if the user is locked or inactive. If so, unlock or activate the user.
  
  
  
  Review Authorizations:
  
  Use transaction SU53 to check for authorization issues after the error occurs. This will show what authorizations are missing.
  Ensure that the user has the necessary roles and authorizations to access the service.
  
  
  
  Service Configuration:
  
  Check the configuration of the OData service in transaction IWFND/MAINT_SERVICE to ensure it is properly registered and activated.
  Ensure that the service is assigned to the correct user roles.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) for any additional error messages or information that might provide more context about the issue.
  
  
  
  Network and Connectivity:
  
  If accessing the service remotely, ensure that there are no network issues preventing the user from authenticating.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP Gateway documentation for details on user management and service configuration.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the /IWBEP/CM_MGW_UM062 User does not exist error message.