How To Fix IW581 - Service package: The operation info record was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 581

• Message text: Service package: The operation info record was deleted

What causes this issue?

You have changed the <DS:GLOS.control_key>control key</> for the
operation in such a way that you can enter a service package for the
operation.
Entering an <DS:GLOS.purchasing_info_record>info record number</> is
not planned for operations with service packages, since the relevant
data should be maintained in the lines for the service package.
The system has therefore deleted the info record number for the
operation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the data in the lines for the service package or manually in
the operation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW581 - Service package: The operation info record was deleted ?

  The SAP error message IW581, which states "Service package: The operation info record was deleted," typically occurs in the context of service management and maintenance planning within SAP. This error indicates that the system is trying to access an operation information record (OIR) that has been deleted or is no longer available in the database.
  Cause:
  
  Deleted Operation Info Record: The most common cause is that the operation info record associated with the service package has been deleted. This can happen due to data maintenance activities or incorrect data handling.
  Data Inconsistency: There may be inconsistencies in the data, such as references to records that no longer exist.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the operation info record, leading to the perception that it has been deleted.
  
  Solution:
  
  Check for Deletion: Verify if the operation info record has indeed been deleted. You can do this by navigating to the relevant transaction (e.g., IW33 for viewing maintenance orders) and checking the associated records.
  Recreate the Record: If the record has been deleted and is necessary for your operations, you may need to recreate it. This can be done through the appropriate transaction (e.g., using transaction OIR1 to create a new operation info record).
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the database. This can help in identifying other related issues that may need to be addressed.
  Authorization Check: Ensure that the user has the necessary authorizations to access the operation info record. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable to your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), IW33 (Display Order), and OIR1 (Create Operation Info Record).
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search the SAP Support Portal for specific notes that may address this issue.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any steps you have already taken to resolve it.
  
  By following these steps, you should be able to diagnose and resolve the IW581 error in your SAP system.