How To Fix ITSPHELP011 - Error when getting cache for &1; read the long text of this message

ITSPHELP011 - Overview

• Message type: E = Error

• Message class: ITSPHELP - ITS: Messages for Help Programs

• Message number: 011

• Message text: Error when getting cache for &1; read the long text of this message

What causes this issue?

An error occurred when the template cache for the server &V1& was
provided. This is probably a runtime error.

System Response

&V3&&V4&

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Search for runtime errors that occurred at approximately the following
time (date and time): &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITSPHELP011 - Error when getting cache for &1; read the long text of this message ?

  The SAP error message ITSPHELP011 typically indicates an issue related to the cache mechanism in the SAP system, particularly when the system is unable to retrieve or access the cache for a specific object or data. This can occur in various contexts, such as when working with SAP Integrated Business Planning (IBP) or other SAP applications that utilize caching for performance optimization.
  
  Cause:
  
  Cache Corruption: The cache may be corrupted or not properly initialized.
  
  Configuration Issues: There may be misconfigurations in the caching settings or parameters.
  Data Inconsistencies: The data being requested may not be available or may have inconsistencies.
  System Performance Issues: High load on the system or resource constraints may prevent the cache from being accessed.
  Authorization Issues: The user may not have the necessary permissions to access the cache.
  
  
  Solution:
  
  Check Cache Status: Use transaction codes like /SAPAPO/TSM or /SAPAPO/TSM2 to check the status of the cache and see if it needs to be refreshed