How To Fix ITSPHELP011 - Error when getting cache for &1; read the long text of this message

SAP Error Message - Details

• Message type: E = Error

• Message class: ITSPHELP - ITS: Messages for Help Programs

• Message number: 011

• Message text: Error when getting cache for &1; read the long text of this message

What causes this issue?

An error occurred when the template cache for the server &V1& was
provided. This is probably a runtime error.

System Response

&V3&&V4&

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Search for runtime errors that occurred at approximately the following
time (date and time): &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITSPHELP011 - Error when getting cache for &1; read the long text of this message ?

  The SAP error message ITSPHELP011 typically indicates an issue related to the cache mechanism in the SAP system, particularly when the system is unable to retrieve or access the cache for a specific object or data. This can occur in various contexts, such as when working with SAP Integrated Business Planning (IBP) or other SAP applications that utilize caching for performance optimization.
  Cause:
  
  Cache Corruption: The cache may be corrupted or not properly initialized.
  Configuration Issues: There may be misconfigurations in the caching settings or parameters.
  Data Inconsistencies: The data being requested may not be available or may have inconsistencies.
  System Performance Issues: High load on the system or resource constraints may prevent the cache from being accessed.
  Authorization Issues: The user may not have the necessary permissions to access the cache.
  
  Solution:
  
  Check Cache Status: Use transaction codes like /SAPAPO/TSM or /SAPAPO/TSM2 to check the status of the cache and see if it needs to be refreshed or rebuilt.
  Clear Cache: If the cache is corrupted, you may need to clear it. This can often be done through specific transaction codes or by using the relevant application functions.
  Review Configuration: Ensure that the caching settings are correctly configured in the system. This may involve checking the relevant customizing settings.
  Check for Data Issues: Verify that the data being accessed is consistent and available. This may involve running data consistency checks or reviewing logs for errors.
  Monitor System Performance: Check system performance metrics to ensure that there are no resource constraints affecting cache access.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the cache.
  
  Related Information:
  
  Long Text of the Message: The long text of the error message often provides additional context or specific instructions on how to resolve the issue. You can view this by clicking on the message in the SAP GUI or using transaction codes that allow you to view message details.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  System Logs: Review system logs (transaction SLG1) for any related error messages or warnings that could provide further insight into the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.