How To Fix ITAGCY522 - Error when accessing detailed display (server cookie)

SAP Error Message - Details

• Message type: E = Error

• Message class: ITAGCY - Italian Agency Collections

• Message number: 522

• Message text: Error when accessing detailed display (server cookie)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITAGCY522 - Error when accessing detailed display (server cookie) ?

  The SAP error message ITAGCY522 typically indicates an issue related to session management, particularly with server cookies. This error can occur when there is a problem with the session state or when the server is unable to properly manage the cookies that are used to maintain the session.
  Cause:
  
  Session Timeout: The session may have timed out, leading to an invalid or expired cookie.
  Cookie Configuration: There may be issues with the configuration of cookies in the SAP system or in the browser settings.
  Network Issues: Intermittent network connectivity problems can disrupt the communication between the client and the server.
  Browser Compatibility: The browser being used may not be fully compatible with the SAP application, leading to issues with cookie handling.
  Multiple Sessions: If multiple sessions are opened simultaneously, it can lead to conflicts with session cookies.
  
  Solution:
  
  Refresh the Session: Log out and log back into the SAP system to refresh the session and regenerate cookies.
  Clear Browser Cache and Cookies: Clear the browser's cache and cookies to remove any corrupted or outdated session data.
  Check Browser Settings: Ensure that cookies are enabled in the browser settings. Some browsers may block third-party cookies, which can affect SAP applications.
  Use a Different Browser: If the issue persists, try accessing the SAP application using a different browser to see if the problem is browser-specific.
  Check Network Connection: Ensure that there are no network issues that could be affecting the connection to the SAP server.
  Consult SAP Basis Team: If the problem continues, it may be necessary to consult with the SAP Basis team to check server configurations, session management settings, and logs for any underlying issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ITAGCY522 error. SAP frequently updates its knowledge base with solutions for common errors.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  User Authorization: Ensure that the user has the necessary authorizations to access the detailed display feature in the SAP application.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to SAP support for further assistance.