How To Fix ISX_MD_COL030 - Postpaid or prepaid default account for &1 &2 is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: ISX_MD_COL - Common Object Layer for master data replication

• Message number: 030

• Message text: Postpaid or prepaid default account for &1 &2 is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISX_MD_COL030 - Postpaid or prepaid default account for &1 &2 is missing ?

  The SAP error message ISX_MD_COL030 indicates that there is a missing default account for either postpaid or prepaid services in the system. This error typically arises in the context of billing or account management within SAP Convergent Charging or SAP Convergent Invoicing, where the system expects a default account to be defined for a specific business partner or service type.
  Cause:
  
  Missing Configuration: The default account for the specified service type (postpaid or prepaid) has not been configured in the system.
  Incorrect Business Partner Data: The business partner associated with the transaction may not have the necessary account information set up.
  Data Migration Issues: If data was migrated from another system, some configurations may not have been transferred correctly.
  Custom Development: If there are custom developments or enhancements, they may not be handling the default account logic correctly.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP (e.g., in the SAP Convergent Charging or SAP Convergent Invoicing modules).
  Ensure that default accounts for both postpaid and prepaid services are defined for the relevant business partner or service type.
  
  
  
  Update Business Partner:
  
  Go to the business partner master data and verify that the necessary account information is filled in.
  Ensure that the business partner is assigned to the correct account group that has the default account settings.
  
  
  
  Review Migration Data:
  
  If the error occurred after a data migration, review the migration logs and ensure that all necessary data was migrated correctly.
  Correct any discrepancies in the migrated data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of the software you are using for any additional configuration steps or known issues.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the error no longer occurs and that the billing or account management processes work as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., BP for Business Partner, OXK for account group settings) that may help in troubleshooting.
  User Roles: Ensure that the user has the necessary authorizations to view and edit business partner data and configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.