How To Fix ISU_UMC_ODATA136 - Creation of user in CRM was not successful

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_UMC_ODATA - Message class for the Multichannel oData services

• Message number: 136

• Message text: Creation of user in CRM was not successful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_UMC_ODATA136 - Creation of user in CRM was not successful ?

  The SAP error message ISU_UMC_ODATA136 indicates that there was an issue during the creation of a user in the Customer Relationship Management (CRM) system. This error typically arises in the context of SAP IS-U (Utilities) when trying to create or manage users through OData services.
  Possible Causes:
  
  Missing Required Fields: The request to create a user may be missing mandatory fields that are required for user creation in CRM.
  Authorization Issues: The user or service account attempting to create the user may not have the necessary authorizations to perform this action.
  Data Validation Errors: The data being sent in the request may not meet the validation criteria set in the CRM system (e.g., invalid email format, username already exists).
  System Configuration Issues: There may be configuration issues in the CRM system that prevent user creation, such as incorrect settings in the user management area.
  Technical Errors: There could be underlying technical issues, such as connectivity problems between the IS-U and CRM systems or issues with the OData service itself.
  
  Solutions:
  
  Check Required Fields: Review the fields being sent in the request to ensure that all mandatory fields are included and correctly populated.
  Review Authorizations: Ensure that the user or service account has the necessary authorizations to create users in the CRM system. This may involve checking roles and permissions in the SAP system.
  Validate Input Data: Check the data being sent in the request for any validation errors. Ensure that all data conforms to the expected formats and constraints.
  Review System Configuration: Check the configuration settings in the CRM system related to user management. Ensure that everything is set up correctly for user creation.
  Check Logs and Traces: Look at the application logs and traces in both the IS-U and CRM systems to identify any additional error messages or warnings that could provide more context on the failure.
  Test OData Service: If applicable, test the OData service independently to ensure it is functioning correctly and can handle user creation requests.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on user creation issues in CRM.
  Documentation: Review the official SAP documentation for both IS-U and CRM regarding user management and OData services.
  Community Forums: Consider searching or posting in SAP community forums or support channels for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.