How To Fix ISU_UMC_ODATA017 - Dual modes for one time payment at same time are not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_UMC_ODATA - Message class for the Multichannel oData services

• Message number: 017

• Message text: Dual modes for one time payment at same time are not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_UMC_ODATA017 - Dual modes for one time payment at same time are not supported ?

  The SAP error message ISU_UMC_ODATA017 indicates that there is an attempt to process a one-time payment in dual modes simultaneously, which is not supported by the system. This typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when dealing with OData services for managing customer accounts and payments.
  Cause:
  The error arises when a user tries to execute two different payment modes (for example, a one-time payment and a recurring payment) at the same time for the same transaction or account. The system does not allow this because it can lead to inconsistencies in the payment processing logic.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Modes: Ensure that you are not trying to process multiple payment modes for the same transaction. Review the payment request to confirm that only one mode is being used.
  
  
  Sequential Processing: If you need to process multiple payments, do so sequentially rather than simultaneously. Complete one payment transaction before initiating another.
  
  
  Review OData Service Calls: If you are using OData services, check the service calls being made. Ensure that they are not inadvertently triggering multiple payment modes.
  
  
  Consult Documentation: Refer to the SAP documentation for IS-U and OData services to understand the limitations and best practices for handling one-time payments.
  
  
  Error Handling in Code: If you are developing custom applications or integrations, implement error handling to catch this specific error and provide user-friendly feedback.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  Related Information:
  
  SAP IS-U Documentation: Review the official SAP documentation for IS-U to understand the payment processing framework.
  OData Services: Familiarize yourself with how OData services work in SAP, especially in the context of IS-U.
  Transaction Codes: Use relevant transaction codes (like ISU_PAYMENT or ISU_CUST) to check payment configurations and logs.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the ISU_UMC_ODATA017 error and ensure proper handling of one-time payments in your SAP system.