How To Fix ISU_UIL069 - Could not find records or rate category for the utilities product &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_UIL - Message class for UPIL

• Message number: 069

• Message text: Could not find records or rate category for the utilities product &1.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Enter a valid utilities product ID and check your authorization access.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_UIL069 - Could not find records or rate category for the utilities product &1. ?

  The SAP error message ISU_UIL069, which states "Could not find records or rate category for the utilities product &1," typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when the system is unable to locate the necessary records or rate categories associated with a specific utilities product. This can happen for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing Rate Category: The rate category for the specified utilities product may not be defined in the system.
  Incorrect Configuration: The configuration settings for the utilities product may be incorrect or incomplete.
  Data Inconsistency: There may be inconsistencies in the master data or transactional data related to the utilities product.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  Product Not Active: The utilities product may not be active or may have been deactivated in the system.
  
  Solutions:
  
  
  Check Rate Category Configuration:
  
  Navigate to the configuration settings for the utilities product and ensure that the rate category is correctly defined and active.
  Use transaction codes like SPRO to access the configuration settings.
  
  
  
  Verify Master Data:
  
  Check the master data for the utilities product to ensure that all required fields are filled out correctly.
  Use transaction codes like ISU_MAINTAIN to view and edit the master data.
  
  
  
  Review Transaction Data:
  
  Look for any inconsistencies in the transactional data that may be causing the issue.
  Ensure that all relevant transactions are correctly recorded and linked to the utilities product.
  
  
  
  Check User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the utilities product and its associated data.
  Consult with your SAP security team if needed.
  
  
  
  Activate the Utilities Product:
  
  If the utilities product is inactive, you may need to activate it in the system.
  This can typically be done through the product maintenance transaction.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ISU_MAINTAIN, SPRO, and others that are used for managing utilities products and their configurations.
  SAP Documentation: Refer to the official SAP documentation for IS-U for detailed information on configuring utilities products and rate categories.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.