How To Fix ISU_S4H_C4C_UTIL_MSG610 - Internal Order for Service Ticket & cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 610

• Message text: Internal Order for Service Ticket & cannot be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG610 - Internal Order for Service Ticket & cannot be determined ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG610 typically indicates that the system is unable to determine the internal order associated with a service ticket. This can occur in various scenarios, particularly when integrating SAP systems like SAP S/4HANA and SAP Cloud for Customer (C4C).
  Causes:
  
  Configuration Issues: The internal order may not be properly configured in the system. This could be due to missing or incorrect settings in the order management or service ticket configuration.
  Data Inconsistencies: There may be inconsistencies in the data related to the service ticket or internal order, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the internal order data.
  Integration Problems: If there are issues with the integration between SAP S/4HANA and C4C, it may lead to the inability to fetch the internal order.
  Missing Master Data: The required master data (like customer, service order, etc.) may not be available or correctly maintained.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for internal orders and service tickets in both SAP S/4HANA and C4C. Ensure that all necessary settings are correctly defined.
  Data Validation: Validate the data associated with the service ticket and internal order. Check for any missing or incorrect entries in the relevant tables.
  Authorization Check: Ensure that the user has the necessary authorizations to access and manage internal orders and service tickets.
  Integration Monitoring: Monitor the integration between SAP S/4HANA and C4C. Check for any errors or issues in the middleware (like SAP PI/PO or SAP Cloud Platform Integration) that could affect data transfer.
  Master Data Review: Ensure that all required master data is correctly maintained and available in the system. This includes checking customer records, service order types, and any other relevant data.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.