How To Fix ISU_S4H_C4C_UTIL_MSG407 - Product hierarchy option is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 407

• Message text: Product hierarchy option is selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG407 - Product hierarchy option is selected ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG407, which indicates that the "Product hierarchy option is selected," typically arises in the context of SAP IS-U (Utilities) and its integration with other SAP modules or systems, such as SAP S/4HANA or SAP C4C (Cloud for Customer). This error often occurs when there is a mismatch or misconfiguration related to product hierarchies in the system.
  Cause:
  
  Configuration Issues: The product hierarchy may not be properly configured in the system. This can happen if the hierarchy levels are not defined correctly or if there are missing entries.
  Data Inconsistencies: There may be inconsistencies in the data related to product hierarchies, such as missing or incorrect product assignments.
  Integration Problems: If the system is integrated with other SAP solutions (like C4C), there may be issues with how product hierarchies are mapped or transferred between systems.
  User Permissions: The user may not have the necessary permissions to access or modify product hierarchy settings.
  
  Solution:
  
  Check Configuration: Review the configuration settings for product hierarchies in the SAP system. Ensure that all necessary hierarchy levels are defined and that products are correctly assigned to these hierarchies.
  Data Validation: Validate the data related to product hierarchies. Check for any missing or incorrect entries and correct them as needed.
  Integration Settings: If the error is related to integration with C4C or other systems, review the integration settings. Ensure that the product hierarchy mappings are correctly set up and that data is being transferred properly.
  User Roles and Permissions: Verify that the user encountering the error has the appropriate roles and permissions to access and modify product hierarchy settings.
  Consult Documentation: Refer to SAP documentation or support notes related to IS-U and product hierarchies for any specific guidance or troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: After making changes, conduct thorough testing to ensure that the product hierarchy functions as expected and that the error does not recur.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.