How To Fix ISU_C4C_UTILITIES049 - Operational State for the device unavailable

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 049

• Message text: Operational State for the device unavailable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES049 - Operational State for the device unavailable ?

  The SAP error message ISU_C4C_UTILITIES049, which indicates that the "Operational State for the device is unavailable," typically arises in the context of SAP IS-U (Utilities) and can be related to issues with device management or data synchronization between systems.
  Cause:
  
  Data Synchronization Issues: The operational state of the device may not be properly synchronized between the SAP IS-U system and the connected systems (like SAP CRM or SAP C4C).
  Missing or Incomplete Data: The device may not have been fully set up in the system, or there may be missing entries in the relevant tables that define the operational state.
  Configuration Issues: There may be configuration problems in the device management settings or in the integration settings between systems.
  Authorization Issues: The user may not have the necessary authorizations to view or access the operational state of the device.
  
  Solution:
  
  Check Device Configuration: Ensure that the device is correctly configured in the SAP IS-U system. Verify that all necessary data entries are complete and accurate.
  Data Synchronization: If the system is integrated with other SAP modules (like CRM or C4C), check the data synchronization settings. Ensure that the data is being transferred correctly and that there are no errors in the middleware or integration layer.
  Review Logs: Check the application logs (transaction SLG1) for any related error messages that could provide more context on why the operational state is unavailable.
  Authorization Check: Verify that the user has the necessary authorizations to access the device's operational state. This can be done by checking the user roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to IS-U and device management for any specific guidance or known issues related to this error message.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (for device management) and EL30 (for device master data).
  SAP Notes: Search for SAP Notes related to ISU_C4C_UTILITIES049 in the SAP Support Portal for any specific fixes or updates.
  Integration Scenarios: Understand the integration scenarios between IS-U and other SAP modules, as this can help in diagnosing synchronization issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.