How To Fix ISU_C4C_UTILITIES028 - Degree of fulfillment larger than 100% is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 028

• Message text: Degree of fulfillment larger than 100% is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES028 - Degree of fulfillment larger than 100% is not supported ?

  The SAP error message ISU_C4C_UTILITIES028 indicates that there is an issue with the degree of fulfillment in a process, typically related to utilities or billing in the SAP IS-U (Industry Solution for Utilities) module. The error states that the degree of fulfillment cannot exceed 100%, which is a logical constraint in many business processes.
  Cause:
  The error usually arises in the following scenarios:
  
  Incorrect Data Entry: A user may have entered a degree of fulfillment that exceeds 100% in a transaction or during data processing.
  Configuration Issues: There may be a misconfiguration in the system settings that allows for invalid values to be processed.
  Integration Issues: If there are integrations with other systems (like C4C or other third-party applications), data being sent may not be validated properly, leading to incorrect values being processed.
  Calculation Errors: There may be a bug or error in the logic that calculates the degree of fulfillment, leading to incorrect results.
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Input Values: Review the input values for the degree of fulfillment in the relevant transaction. Ensure that they are within the valid range (0% to 100%).
  
  
  Review Configuration: Check the configuration settings in the SAP system related to the degree of fulfillment. Ensure that they are set up correctly and that there are no customizations that might allow invalid values.
  
  
  Data Validation: Implement or enhance data validation checks in the system to prevent users from entering values greater than 100%.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the incorrect value is being generated. This may involve looking at the code or logic that calculates the degree of fulfillment.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP support for assistance. Provide them with details of the error, the context in which it occurs, and any steps already taken to troubleshoot.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error.
  Transaction Codes: Familiarize yourself with transaction codes related to billing and utilities in SAP IS-U, as they may help in navigating the system to find the source of the error.
  User Training: Ensure that users are trained on the correct data entry practices to minimize the occurrence of such errors in the future.
  
  By following these steps, you should be able to identify and resolve the issue causing the ISU_C4C_UTILITIES028 error in your SAP system.