How To Fix ISU_C4C_UTILITIES015 - No records found

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 015

• Message text: No records found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES015 - No records found ?

  The SAP error message ISU_C4C_UTILITIES015: No records found typically occurs in the context of SAP IS-U (Utilities) and its integration with other components, such as SAP Cloud for Customer (C4C). This error indicates that a query or operation did not return any records, which can happen for several reasons.
  Possible Causes:
  
  
  Data Availability: The most common reason for this error is that there are no records in the database that match the criteria specified in the query. This could be due to:
  
  Incorrect selection criteria.
  Data not being uploaded or synchronized properly.
  Filters applied that exclude all records.
  
  
  
  Configuration Issues: There may be configuration settings in the system that prevent the retrieval of records. This could include:
  
  Missing or incorrect settings in the integration between IS-U and C4C.
  Issues with the data model or mapping.
  
  
  
  Authorization Issues: The user executing the query may not have the necessary authorizations to view the records.
  
  
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the application server.
  
  
  Solutions:
  
  
  Check Data: Verify that the data you are trying to access actually exists in the database. You can do this by running a direct query in the database or using transaction codes in SAP to check the relevant tables.
  
  
  Review Selection Criteria: Ensure that the selection criteria used in the query are correct. Adjust the filters or parameters to broaden the search if necessary.
  
  
  Configuration Review: Check the configuration settings related to the integration between IS-U and C4C. Ensure that all necessary settings are correctly configured and that data synchronization processes are functioning as expected.
  
  
  Authorization Check: Verify that the user has the appropriate authorizations to access the data. You may need to consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  Technical Troubleshooting: If the issue persists, consider checking the system logs for any errors or warnings that might provide more context. You may also want to consult with your SAP Basis team to ensure that there are no underlying technical issues affecting the system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and others that can help you investigate the data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for IS-U and C4C for any specific guidelines related to data integration and error handling.
  
  If the problem continues after following these steps, it may be beneficial to engage SAP support for further assistance.