How To Fix IST_TC810 - Telephone numbers could not be deleted in the business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: IST_TC - Telecom Classes

• Message number: 810

• Message text: Telephone numbers could not be deleted in the business partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IST_TC810 - Telephone numbers could not be deleted in the business partner ?

  The SAP error message IST_TC810 indicates that telephone numbers associated with a business partner could not be deleted. This error typically arises due to various reasons related to data integrity, configuration, or system settings. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Integrity Issues: The telephone number may be linked to other data or processes that prevent its deletion.
  Authorization Issues: The user may not have the necessary permissions to delete telephone numbers from the business partner.
  Configuration Settings: Certain settings in the business partner configuration may restrict the deletion of telephone numbers.
  Active Relationships: If the business partner has active relationships or transactions that reference the telephone number, it may not be deletable.
  System Locks: The business partner record may be locked by another process or user, preventing changes.
  
  Solutions:
  
  Check Data Integrity: Ensure that the telephone number is not linked to any active transactions or relationships. If it is, you may need to remove those links first.
  Review Authorizations: Verify that the user attempting to delete the telephone number has the appropriate authorizations. This can be checked in the user roles and profiles.
  Configuration Review: Check the configuration settings for business partners in the SAP system. Ensure that there are no restrictions on deleting telephone numbers.
  Unlock the Record: If the business partner record is locked, identify the user or process that has locked it and resolve the lock.
  Use Transaction Codes: Utilize transaction codes like BP (Business Partner) to navigate to the business partner record and attempt to delete the telephone number directly from there.
  Consult Documentation: Refer to SAP documentation or support notes related to business partner management for any specific guidelines or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and SU53 for checking authorization issues.
  SAP Notes: Search for SAP Notes related to the error message IST_TC810 in the SAP Support Portal for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users’ experiences.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.