How To Fix IST_TC804 - Installed base could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: IST_TC - Telecom Classes

• Message number: 804

• Message text: Installed base could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IST_TC804 - Installed base could not be saved ?

  The SAP error message IST_TC804, which states "Installed base could not be saved," typically occurs in the context of managing installed bases in SAP's Customer Relationship Management (CRM) or SAP's Industry Solution for Telecommunications (IS-T). This error can arise due to various reasons, and understanding the cause is crucial for finding a solution.
  Possible Causes:
  
  
  Data Validation Issues: The data being entered may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid references to other objects.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create or modify installed base records.
  
  
  Technical Issues: There may be underlying technical issues, such as database locks, system performance problems, or issues with the SAP application itself.
  
  
  Configuration Issues: Incorrect configuration settings in the installed base management module could lead to this error.
  
  
  Integration Issues: If the installed base is being updated as part of an integration with another system (e.g., an external CRM or ERP), issues in the integration process could cause the error.
  
  
  Solutions:
  
  
  Check Data Entry: Review the data being entered for the installed base. Ensure that all mandatory fields are filled out correctly and that the data adheres to the required formats.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to create or modify installed base records. This may involve checking user roles and authorizations in the SAP system.
  
  
  Check for System Issues: Look for any system messages or logs that might indicate a technical issue. You can check transaction codes like SM21 (System Log) or ST22 (Dump Analysis) for any relevant errors.
  
  
  Consult Configuration Settings: Review the configuration settings related to installed base management. Ensure that all necessary settings are correctly configured.
  
  
  Test Integration Points: If the installed base is part of an integration process, test the integration points to ensure that data is being transferred correctly and that there are no errors in the integration logic.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IB01 (Create Installed Base), IB02 (Change Installed Base), and IB03 (Display Installed Base) to manage installed bases effectively.
  Documentation: Refer to SAP documentation or help files related to installed base management for detailed information on data requirements and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing these areas, you should be able to identify the cause of the IST_TC804 error and implement an appropriate solution.