How To Fix IST_EBS119 - No contract account could be found for the telephone number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IST_EBS - Interface Between IS-T and External Billing System

• Message number: 119

• Message text: No contract account could be found for the telephone number &1

What causes this issue?

No contract account could be allocated to a telephone number that is
used to identify a contract account. There are various possible
reasons:
The telephone number is written incorrectly
The corresponding contract account no longer exists
The corresponding master data is not maintained

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check if one of the above cases applies, or contact your system
administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IST_EBS119 - No contract account could be found for the telephone number &1 ?

  The SAP error message IST_EBS119 indicates that the system could not find a contract account associated with the specified telephone number. This error typically occurs in the context of billing or customer account management within SAP, particularly in modules related to telecommunications or utilities.
  Cause:
  
  Incorrect Telephone Number: The telephone number provided may be incorrect or not formatted properly.
  Missing Data: The contract account may not be set up correctly in the system, or the telephone number may not be linked to any existing contract account.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to missing or outdated information.
  Configuration Issues: The system may not be configured correctly to link telephone numbers to contract accounts.
  
  Solution:
  
  Verify the Telephone Number: Check the telephone number for accuracy. Ensure that it is entered in the correct format and matches the records in the system.
  Check Contract Account: Look up the contract account in the SAP system to ensure it exists and is active. Verify that the telephone number is associated with the correct contract account.
  Data Maintenance: If the telephone number is not linked to any contract account, you may need to create a new contract account or update the existing one to include the telephone number.
  Review Configuration: Ensure that the system configuration allows for the proper linking of telephone numbers to contract accounts. This may involve checking settings in the relevant SAP modules.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as BP (Business Partner) for checking customer data or EBS (Electronic Bank Statement) for related banking transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Permissions: Ensure that the user has the necessary permissions to access and modify contract accounts and customer data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.