How To Fix IST30038 - Reference to service not found in IST_TDATA and provider contract

SAP Error Message - Details

• Message type: E = Error

• Message class: IST30 - Contract A/R + A/P - Paying - Dunning - Disconnect..IST/FICA

• Message number: 038

• Message text: Reference to service not found in IST_TDATA and provider contract

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IST30038 - Reference to service not found in IST_TDATA and provider contract ?

  The SAP error message IST30038, which states "Reference to service not found in IST_TDATA and provider contract," typically occurs in the context of the SAP IS-T (Industry Solution for Telecommunications) module. This error indicates that the system is unable to find a reference to a specific service in the relevant tables, which can lead to issues in processing transactions related to telecommunications services.
  Causes:
  
  Missing Service Definition: The service you are trying to reference may not be defined in the IST_TDATA table. This could happen if the service was never created or if it was deleted.
  Incorrect Provider Contract: The provider contract associated with the service may not be correctly set up or may not include the service in question.
  Data Inconsistency: There may be inconsistencies in the data between the service definitions and the provider contracts.
  Configuration Issues: The configuration settings for the telecommunications services may not be properly set up in the system.
  
  Solutions:
  
  
  Check Service Definition:
  
  Go to the transaction code IST_TDATA and verify if the service you are trying to reference exists. If it does not, you will need to create it.
  
  
  
  Review Provider Contract:
  
  Check the provider contract associated with the service. Ensure that the service is included in the contract and that the contract is active.
  Use transaction codes like IST_CONTRACT to review the details of the provider contract.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the data related to services and contracts. This may involve running specific reports or using transaction codes that help identify inconsistencies.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the IS-T module. Ensure that all necessary settings for services and provider contracts are correctly configured.
  You may need to consult with your SAP Basis or IS-T functional team to ensure that the configuration aligns with business requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to IS-T for more detailed guidance on service and contract management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IST_TDATA, IST_CONTRACT, and others that are used for managing services and contracts in the IS-T module.
  SAP Notes: Search for SAP Notes related to error IST30038 in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the IST30038 error and implement the necessary solutions to resolve it.