How To Fix IST30019 - Customer-Exit in &1 triggered Rollback-Work

SAP Error Message - Details

• Message type: E = Error

• Message class: IST30 - Contract A/R + A/P - Paying - Dunning - Disconnect..IST/FICA

• Message number: 019

• Message text: Customer-Exit in &1 triggered Rollback-Work

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IST30019 - Customer-Exit in &1 triggered Rollback-Work ?

  The SAP error message IST30019 indicates that a customer exit has triggered a rollback in the transaction. This typically occurs when a custom enhancement or modification (customer exit) has encountered an issue that prevents the transaction from completing successfully. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Custom Code Issues: The customer exit may contain logic that is causing an error, such as unhandled exceptions, incorrect data processing, or logical errors.
  Data Integrity Violations: The exit may be trying to process data that violates business rules or constraints, leading to a rollback.
  Configuration Issues: There may be configuration settings that are not aligned with the logic in the customer exit.
  Missing Dependencies: The exit may rely on certain data or conditions that are not met during execution.
  
  Solution:
  
  Debugging: Use the SAP debugger to step through the customer exit code to identify where the error occurs. Look for any exceptions or conditions that lead to a rollback.
  Review Code: Check the logic in the customer exit for any potential issues. Ensure that all exceptions are handled properly and that the code adheres to best practices.
  Check Data: Validate the data being processed by the customer exit. Ensure that it meets all necessary conditions and does not violate any constraints.
  Testing: After making changes, thoroughly test the customer exit in a development or quality assurance environment to ensure that the issue is resolved.
  Consult Documentation: Review any documentation related to the customer exit to understand its intended functionality and any known issues.
  Engage with SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Identify the transaction code that triggered the error to understand the context in which the customer exit is being executed.
  SAP Notes: Search for relevant SAP Notes that may address known issues with the specific customer exit or related functionality.
  Custom Enhancements: Review any other custom enhancements that may interact with the same data or processes, as they could also contribute to the issue.
  System Logs: Check system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the rollback.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the IST30019 error message in SAP.