How To Fix ISSUE_CREATION110 - Issue type &1 is not marked as active in customizing.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISSUE_CREATION -

• Message number: 110

• Message text: Issue type &1 is not marked as active in customizing.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISSUE_CREATION110 - Issue type &1 is not marked as active in customizing. ?

  The SAP error message "ISSUE_CREATION110: Issue type &1 is not marked as active in customizing" typically occurs when you are trying to create an issue (such as a service request or a ticket) using a specific issue type that has not been activated in the system's configuration.
  Cause:
  
  Inactive Issue Type: The issue type you are trying to use (represented by &1 in the error message) is not marked as active in the customizing settings of the SAP system.
  Configuration Issues: The issue type may have been deactivated or not properly configured in the system.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or create issues of that type.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for issue types. This is usually found under:
  
  Customer Service or Project Management (depending on your SAP module).
  Look for settings related to "Issue Management" or "Service Management".
  
  
  Find the specific issue type (identified by &1) and ensure it is marked as active.
  
  
  
  Activate the Issue Type:
  
  If the issue type is inactive, activate it by selecting the appropriate option in the customizing settings.
  Save your changes and exit the customizing settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user trying to create the issue has the necessary authorizations to access and create issues of that type.
  You may need to consult with your SAP security team to verify and adjust user roles and authorizations if necessary.
  
  
  
  Testing:
  
  After making the necessary changes, try to create the issue again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (for managing service orders), or any specific transaction related to issue management in your SAP environment.
  Documentation: Refer to SAP documentation or help files for detailed information on configuring issue types and related settings.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to resolve the error and successfully create issues in your SAP system.