How To Fix ISSUE_CREATION104 - Open issue already exists for document &1. Document is skipped.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISSUE_CREATION -

• Message number: 104

• Message text: Open issue already exists for document &1. Document is skipped.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISSUE_CREATION104 - Open issue already exists for document &1. Document is skipped. ?

  The SAP error message "ISSUE_CREATION104 Open issue already exists for document &1. Document is skipped." typically occurs in the context of issue management or document processing within SAP systems, particularly when dealing with issues related to quality management, service management, or similar modules.
  Cause:
  This error indicates that there is already an open issue associated with the specified document (denoted by &1). The system prevents the creation of a new issue for the same document to avoid duplication and maintain data integrity. This can happen in scenarios such as:
  
  An issue was previously created for the document but not yet resolved or closed.
  The document is being processed in a way that does not allow multiple open issues.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Issues:
  
  Use the relevant transaction code (e.g., IW22 for service orders, QM01 for quality notifications) to check if there is an existing open issue for the document in question.
  Review the details of the existing issue to determine if it needs to be addressed or closed.
  
  
  
  Close or Resolve Existing Issues:
  
  If the existing issue is still valid, you may need to resolve it before creating a new one. This could involve updating the status, adding comments, or completing the necessary actions.
  If the existing issue is no longer relevant, you may consider closing it.
  
  
  
  Consult Documentation:
  
  Review any internal documentation or guidelines related to issue management in your organization to ensure compliance with processes.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue or if you believe this is an error, contact your SAP support team or system administrator for further assistance. They may need to investigate the issue in the backend.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for issue management in your SAP system, such as:
  
  IW21: Create Service Notification
  IW22: Change Service Notification
  QM01: Create Quality Notification
  QM02: Change Quality Notification
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  
  
  User Permissions: Ensure that you have the necessary permissions to create or modify issues in the system, as permission issues can sometimes lead to unexpected behavior.
  
  
  System Configuration: In some cases, system configuration settings may affect how issues are managed. Consult with your SAP Basis or configuration team if you suspect this might be the case.
  
  
  By following these steps, you should be able to address the "ISSUE_CREATION104" error and proceed with your document processing in SAP.