How To Fix ISSR_TP861 - Only one default SR variant per company code is possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ISSR_TP - Message Class for Statutory Reporting

• Message number: 861

• Message text: Only one default SR variant per company code is possible

What causes this issue?

More than one default statutory reporting variant was assigned to
company code &V1&. However, each company code can only have one default
statutory reporting variant.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign only one default statutory reporting variant to company code &V1&
.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISSR_TP861 - Only one default SR variant per company code is possible ?

  The SAP error message ISSR_TP861 indicates that there is an issue with the configuration of the default Service Request (SR) variant for a specific company code. This error typically arises when there is an attempt to assign more than one default SR variant to a single company code, which is not allowed in SAP.
  Cause:
  The primary cause of this error is that the system has detected multiple default SR variants assigned to the same company code. In SAP, each company code can only have one default variant for service requests, and if there are multiple entries, the system will throw this error.
  Solution:
  To resolve this issue, you need to ensure that only one default SR variant is assigned to the company code in question. Here are the steps to do this:
  
  
  Access the Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the relevant configuration area for Service Requests. This is usually found under the following path:
  SPRO -> SAP Reference IMG -> Industry Solutions -> SAP for Utilities -> Customer Service -> Service Request -> Define Service Request Variants
  
  
  
  
  Check Existing Variants:
  
  Look for the existing service request variants assigned to the company code.
  Identify which variants are marked as default.
  
  
  
  Modify the Variants:
  
  If you find multiple variants marked as default for the same company code, you will need to change the settings.
  Decide which variant should remain as the default and uncheck the default option for the others.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  After making the changes, test the system to ensure that the error no longer appears and that the service requests are functioning as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration or SE11 to check the underlying database tables if needed.
  Documentation: Refer to SAP Help documentation for more detailed information on service request variants and their configuration.
  Support: If you continue to face issues, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  By following these steps, you should be able to resolve the ISSR_TP861 error and ensure that your service request variants are correctly configured.