How To Fix ISLM_DI_GEN320 - Failed to retrieve CSRF token.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISLM_DI_GEN - DI Messages

• Message number: 320

• Message text: Failed to retrieve CSRF token.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISLM_DI_GEN320 - Failed to retrieve CSRF token. ?

  The SAP error message ISLM_DI_GEN320, which indicates a failure to retrieve the CSRF (Cross-Site Request Forgery) token, typically occurs in the context of SAP applications that use web services or APIs. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes:
  
  Session Expiration: The CSRF token is often tied to a user session. If the session has expired, the token cannot be retrieved.
  Network Issues: Connectivity problems between the client and the SAP server can prevent the retrieval of the CSRF token.
  Incorrect Configuration: Misconfiguration in the SAP system or the application consuming the SAP services can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to access the service that requires the CSRF token.
  Browser Issues: Sometimes, browser settings or extensions can interfere with the retrieval of the CSRF token.
  
  Solutions:
  
  Refresh Session: If the session has expired, try logging out and logging back in to refresh the session and obtain a new CSRF token.
  Check Network Connectivity: Ensure that there are no network issues preventing communication with the SAP server. Test the connection and resolve any network-related problems.
  Review Configuration: Check the configuration settings in both the SAP system and the application. Ensure that the endpoints and authentication methods are correctly set up.
  Verify User Permissions: Ensure that the user has the necessary authorizations to access the service. Check the roles and permissions assigned to the user in the SAP system.
  Clear Browser Cache: If using a web browser, clear the cache and cookies, or try accessing the application in a different browser or incognito mode to rule out browser-related issues.
  Check for Updates: Ensure that both the SAP system and any client applications are up to date, as updates may contain fixes for known issues.
  
  Related Information:
  
  CSRF Token: A CSRF token is a security measure used to prevent unauthorized commands from being transmitted from a user that the web application trusts. It is essential for maintaining the integrity of user sessions.
  SAP Documentation: Refer to SAP's official documentation for more details on CSRF protection and how to handle tokens in your specific SAP environment.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or technical support for further investigation.