How To Fix ISLM_API172 - Failed to retrieve Model version and Configuration details.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISLM_API - API Messages

• Message number: 172

• Message text: Failed to retrieve Model version and Configuration details.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISLM_API172 - Failed to retrieve Model version and Configuration details. ?

  The SAP error message ISLM_API172: Failed to retrieve Model version and Configuration details typically occurs in the context of SAP Integrated Business Planning (IBP) or SAP Analytics Cloud (SAC) when there is an issue with accessing or retrieving model configuration details. This can happen due to various reasons, including connectivity issues, configuration problems, or data inconsistencies.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the database or service that holds the model configuration.
  Authorization Issues: The user may not have the necessary permissions to access the model or its configuration details.
  Model Configuration Errors: There could be issues with the model itself, such as missing or incorrect configurations.
  System Performance: If the system is under heavy load, it may fail to retrieve the necessary details in a timely manner.
  Versioning Issues: There may be discrepancies between the expected and actual versions of the model or configuration.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the SAP system or database.
  Verify User Permissions: Check if the user has the appropriate roles and permissions to access the model and its configuration.
  Review Model Configuration: Inspect the model configuration for any inconsistencies or errors. This may involve checking the settings in the IBP or SAC model.
  Monitor System Performance: If the system is slow, consider checking for performance bottlenecks and optimizing the system resources.
  Check for Updates: Ensure that the system is up to date with the latest patches and updates from SAP, as these may resolve known issues.
  Consult Logs: Review system logs for any additional error messages or warnings that could provide more context about the failure.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently publishes notes that address specific error messages and provide solutions or workarounds.
  Documentation: Refer to the official SAP documentation for IBP or SAC for guidance on model configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or other forums where users discuss similar issues. You may find others who have encountered and resolved the same error.
  
  By following these steps, you should be able to diagnose and potentially resolve the ISLM_API172 error in your SAP environment.