How To Fix ISJP428 - Open amount differs in Payer's Invoice &1 &2 &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISJP - Message class for invoice summary

• Message number: 428

• Message text: Open amount differs in Payer's Invoice &1 &2 &3.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISJP428 - Open amount differs in Payer's Invoice &1 &2 &3. ?

  The SAP error message ISJP428 "Open amount differs in Payer's Invoice &1 &2 &3" typically occurs in the context of invoice processing, particularly when there is a discrepancy between the amounts in the payer's invoice and the amounts recorded in the system. This can happen in various scenarios, such as during invoice verification, payment processing, or when reconciling accounts.
  Causes:
  
  Data Entry Errors: Manual entry mistakes can lead to discrepancies in amounts.
  Currency Differences: If the invoice is in a different currency than what is recorded in the system, conversion issues may arise.
  Partial Payments: If a payment has been made partially, the open amount may not match the expected total.
  Invoice Adjustments: Changes made to the invoice after it has been created (e.g., discounts, returns) can lead to mismatches.
  Duplicate Invoices: If an invoice has been entered multiple times, it can cause confusion in the amounts.
  System Configuration Issues: Incorrect settings in the SAP system can lead to discrepancies in how amounts are calculated or displayed.
  
  Solutions:
  
  Verify Invoice Details: Check the invoice for any discrepancies in amounts, dates, or other relevant details.
  Check Payment History: Review the payment history for the invoice to see if any partial payments or adjustments have been made.
  Currency Conversion: Ensure that currency conversion rates are correctly applied and that the amounts are consistent across different currencies.
  Correct Data Entry: If errors are found, correct the data entry in the system to match the actual invoice amounts.
  Reconcile Accounts: Perform a reconciliation of the accounts involved to ensure that all transactions are accurately reflected.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific configuration settings that may need adjustment.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB60 (Enter Incoming Invoices), FB70 (Enter Outgoing Invoices), and FBL1N (Vendor Line Item Display) to help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that users have the appropriate roles and permissions to view and edit invoice data.
  Training: Provide training for users on proper invoice entry and payment processing to minimize errors.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.