How To Fix /ISIDEX/EIDESWD102 - Cannot find the former service provider

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISIDEX/EIDESWD -

• Message number: 102

• Message text: Cannot find the former service provider

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISIDEX/EIDESWD102 - Cannot find the former service provider ?

  The SAP error message /ISIDEX/EIDESWD102 Cannot find the former service provider typically occurs in the context of the SAP IS-U (Utilities) module, particularly when dealing with service provider data or service provider transitions. This error indicates that the system is unable to locate the specified former service provider in the database.
  Causes:
  
  Missing Data: The former service provider may not be correctly defined in the system or may have been deleted.
  Incorrect Configuration: There may be configuration issues in the service provider settings or in the related master data.
  Data Inconsistency: There could be inconsistencies in the data, such as missing links between service providers and their respective contracts or accounts.
  Authorization Issues: The user may not have the necessary authorizations to view or access the former service provider data.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that the former service provider exists in the system. You can do this by checking the relevant tables (e.g., EIDESW for service providers).
  Ensure that the service provider is not marked as deleted or inactive.
  
  
  
  Review Configuration:
  
  Check the configuration settings for service providers in the SAP IS-U module. Ensure that all necessary settings are correctly defined.
  If there have been recent changes to the configuration, review those changes to ensure they did not inadvertently affect the service provider data.
  
  
  
  Data Maintenance:
  
  If the former service provider is missing, you may need to create it or restore it from a backup if it was deleted.
  Ensure that all related master data (e.g., contracts, accounts) is correctly linked to the service provider.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access the service provider data. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the IS-U module for any specific guidance on handling service provider issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EISU (for service provider management) or EISD (for service provider data).
  SAP Notes: Search for SAP Notes related to the error message or the IS-U module for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the error message /ISIDEX/EIDESWD102.