How To Fix ISI029 - Default mail address can not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: ISI - Message class for Supplier Workplace

• Message number: 029

• Message text: Default mail address can not be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISI029 - Default mail address can not be deleted ?

  The SAP error message ISI029, which states "Default mail address cannot be deleted," typically occurs when a user attempts to delete a default email address from their user profile or settings in the SAP system. This error is related to the configuration of user communication settings, particularly in the context of SAP's Internet Communication Framework (ICF) or other related modules.
  Cause:
  
  Default Email Address: The email address you are trying to delete is set as the default email address for the user. SAP does not allow the deletion of a default email address to ensure that there is always a valid email address for communication purposes.
  User Role and Permissions: The user may not have the necessary permissions to modify or delete email addresses in their profile.
  System Configuration: The system may have specific configurations or restrictions that prevent the deletion of default email addresses.
  
  Solution:
  
  
  Change Default Email Address:
  
  Before you can delete the default email address, you need to set another email address as the default. 
  Navigate to the user profile settings where email addresses are managed.
  Select another email address (if available) and set it as the default.
  Once a new default email address is set, you should be able to delete the old default email address.
  
  
  
  Check User Permissions:
  
  Ensure that the user has the necessary permissions to modify their email settings. If not, contact your SAP administrator to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to user profile management and email settings for any specific instructions or guidelines.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  User Profile Management: Familiarize yourself with how user profiles are managed in SAP, including how to add, modify, and delete email addresses.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Configuration: Understand the configuration settings related to user communication in your SAP system, as these can affect how email addresses are handled.
  
  By following these steps, you should be able to resolve the ISI029 error and manage your email addresses effectively within the SAP system.