How To Fix /ISDFPS/MM210 - Customer &1 cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/MM -

• Message number: 210

• Message text: Customer &1 cannot be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/MM210 - Customer &1 cannot be found ?

  The SAP error message /ISDFPS/MM210 Customer &1 cannot be found typically occurs in the context of the SAP IS-DFPS (Industry Solution for Defense and Public Security) module, particularly when dealing with customer-related transactions or data processing. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Customer Not Created: The customer number specified in the error message (&1) may not exist in the system. This could be due to a data entry error or the customer not being created in the system.
  
  
  Incorrect Customer Number: The customer number might be incorrectly entered or formatted, leading to the system being unable to locate the customer.
  
  
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or external databases), there may be synchronization issues that prevent the customer data from being available.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  
  Inactive Customer: The customer might exist but could be marked as inactive or blocked in the system.
  
  
  Solutions:
  
  
  Verify Customer Existence: Check if the customer number exists in the system. You can do this by navigating to the customer master data transaction (e.g., XD03 for display) and entering the customer number.
  
  
  Check for Typos: Ensure that the customer number is entered correctly without any typographical errors.
  
  
  Create Customer: If the customer does not exist, you may need to create a new customer record using the appropriate transaction (e.g., XD01 for creating a customer).
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  
  
  Review Customer Status: If the customer exists but is inactive, you may need to reactivate the customer or check the status settings.
  
  
  Data Synchronization: If the system is integrated with other systems, check for any data synchronization issues and ensure that the customer data is up to date.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to the IS-DFPS module that might address this error.
  Documentation: Review the SAP documentation for the IS-DFPS module for any specific configurations or settings that might affect customer data handling.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.