How To Fix /ISDFPS/IM_CUA021 - Unknown error: contact SAP Support &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/IM_CUA -

• Message number: 021

• Message text: Unknown error: contact SAP Support &1 &2 &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/IM_CUA021 - Unknown error: contact SAP Support &1 &2 &3 &4 ?

  The SAP error message /ISDFPS/IM_CUA021 Unknown error: contact SAP Support &1 &2 &3 &4 typically indicates that there is an issue within the SAP system that is not clearly defined or documented. This error is often related to the Integrated Business Planning (IBP) or the SAP Demand Planning (DP) modules, but it can occur in various contexts.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the system settings or master data that are causing the error.
  Data Integrity Problems: Inconsistent or corrupt data in the database can lead to unexpected errors.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be a bug in the SAP software that is causing the error to occur.
  Integration Issues: Problems with integration between different SAP modules or external systems can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to the module you are working with. Ensure that all necessary settings are correctly configured.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or corrupt entries. This may involve checking master data, transaction data, and any relevant settings.
  User Authorizations: Verify that the user has the appropriate authorizations to perform the action. This may involve checking roles and permissions in the user profile.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes or Knowledge Base Articles that may address this specific error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, it is advisable to contact SAP Support with the error details, including the parameters &1, &2, &3, and &4, which may provide additional context for troubleshooting.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as SLG1 (Application Log) or ST22 (Dump Analysis).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for the specific module you are working with to ensure compliance with best practices.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.