How To Fix /ISDFPS/FDPDAHHM311 - Cannot send workflow to system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/FDPDAHHM -

• Message number: 311

• Message text: Cannot send workflow to system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/FDPDAHHM311 - Cannot send workflow to system administrator ?

  The SAP error message /ISDFPS/FDPDAHHM311 Cannot send workflow to system administrator typically indicates an issue with the workflow system in SAP, specifically related to the inability to send a notification or message to the system administrator. This can occur for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing or Incorrect User Assignment: The system administrator may not be correctly assigned in the workflow configuration.
  Email Configuration Issues: There may be problems with the email settings in the SAP system, preventing notifications from being sent.
  Workflow Configuration Errors: The workflow itself may not be configured correctly, leading to issues in sending messages.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to send messages to the administrator.
  System Errors: There could be underlying system errors or issues with the SAP Basis components.
  
  Solutions:
  
  
  Check User Assignment:
  
  Go to the workflow configuration and ensure that the system administrator is correctly assigned. You can check this in transaction code SWI1 or SWI2_FREQ.
  
  
  
  Verify Email Configuration:
  
  Check the email settings in transaction code SCOT (SAPconnect) to ensure that the SMTP settings are correctly configured. Test the email sending functionality to confirm it works.
  
  
  
  Review Workflow Configuration:
  
  Use transaction code SWDD to review the workflow definition. Ensure that the steps for sending notifications are correctly set up.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the workflow has the necessary authorizations. You can use transaction code SU53 to check for authorization issues after the error occurs.
  
  
  
  Check System Logs:
  
  Review the system logs for any related errors. You can use transaction code SM21 to check the system log for any relevant messages.
  
  
  
  Test Workflow:
  
  If possible, test the workflow in a development or test environment to see if the issue can be replicated and to troubleshoot further.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Workflow Monitoring: Use transaction code SWI1 or SWI2 to monitor workflow instances and check for any stuck or failed workflows.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for workflows to understand the configuration and troubleshooting processes better.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further assistance.