How To Fix /ISDFPS/FDP_REL068 - Cannot determine customer number

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/FDP_REL -

• Message number: 068

• Message text: Cannot determine customer number

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/FDP_REL068 - Cannot determine customer number ?

  The SAP error message /ISDFPS/FDP_REL068 Cannot determine customer number typically occurs in the context of the SAP IS-DFPS (Industry Solution for Defense Forces and Security) module. This error indicates that the system is unable to find or determine the customer number associated with a particular transaction or process.
  Causes:
  
  Missing Customer Master Data: The customer number may not exist in the system, or the customer master data may not be properly maintained.
  Incorrect Configuration: There may be configuration issues in the system that prevent the proper determination of the customer number.
  Data Inconsistencies: There could be inconsistencies in the data that are causing the system to fail in identifying the customer.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Transaction Context: The error may arise in specific transactions where customer data is expected but not provided.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Verify that the customer master data exists in the system. You can do this by navigating to the customer master transaction (e.g., XD03 for display).
  Ensure that the customer is active and properly configured.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to customer determination in the IS-DFPS module. This may involve reviewing the settings in the relevant customizing transactions.
  Ensure that the necessary settings for customer number determination are correctly configured.
  
  
  
  Data Consistency Checks:
  
  Run data consistency checks to identify any inconsistencies in the master data that may be causing the issue.
  Use transaction codes like SE16 or SE11 to check the relevant database tables for any anomalies.
  
  
  
  Authorization Checks:
  
  Ensure that the user has the necessary authorizations to access customer data. This can be checked in the user roles and profiles.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the transaction to identify where the customer number determination is failing. This may require technical expertise.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the IS-DFPS module for any known issues or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details about the transaction you were attempting.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, SE16, and SE11 for customer master data and data checks.
  SAP Notes: Search for SAP Notes related to the IS-DFPS module and the specific error message for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.