How To Fix /ISDFPS/FDP823 - Same FE service offer exists in overlapping period

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/FDP -

• Message number: 823

• Message text: Same FE service offer exists in overlapping period

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/FDP823 - Same FE service offer exists in overlapping period ?

  The SAP error message /ISDFPS/FDP823 indicates that there is an attempt to create or modify a service offer that overlaps with an existing service offer for the same Functional Entity (FE) in the system. This typically occurs in the context of service management or contract management within SAP, particularly in industries like telecommunications or utilities where service offers are time-sensitive.
  Cause:
  The error is triggered when:
  
  You are trying to create a new service offer for a Functional Entity that has an existing service offer with overlapping validity dates.
  The system enforces rules to prevent multiple active service offers for the same entity during the same time period to avoid conflicts and ensure data integrity.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Service Offers:
  
  Review the existing service offers for the Functional Entity in question. Look for any offers that have overlapping validity periods with the one you are trying to create or modify.
  
  
  
  Adjust Validity Periods:
  
  If you find overlapping offers, you may need to adjust the validity periods of the existing offers or the new offer you are trying to create. Ensure that there are no overlaps in the start and end dates.
  
  
  
  Deactivate or Delete Conflicting Offers:
  
  If the existing service offer is no longer needed, consider deactivating or deleting it, provided that this action aligns with your business processes and policies.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or your organization's guidelines on managing service offers to ensure compliance with business rules.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you manage service offers, such as ISDFPS for service offer management.
  Business Processes: Understand the business processes related to service offers in your organization, as this will help you make informed decisions when managing overlapping offers.
  SAP Notes: Check SAP Notes for any updates or specific instructions related to this error message, as SAP frequently updates its knowledge base with solutions to common issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.