How To Fix ISA011 - No divisions found

SAP Error Message - Details

• Message type: E = Error

• Message class: ISA - Internet Sales R/3

• Message number: 011

• Message text: No divisions found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISA011 - No divisions found ?

  The SAP error message ISA011 "No divisions found" typically occurs in the context of SAP's Industry Solution for Retail (IS-Retail) or similar modules where divisions are used to categorize products or organizational structures. This error indicates that the system could not find any divisions that match the criteria specified in the transaction or report you are trying to execute.
  Causes:
  
  Missing Configuration: The most common cause is that the divisions have not been properly configured in the system. This could be due to missing entries in the relevant master data tables.
  Authorization Issues: The user may not have the necessary authorizations to view or access the divisions.
  Selection Criteria: The selection criteria used in the transaction may be too restrictive or incorrect, leading to no divisions being found.
  Data Inconsistency: There may be inconsistencies or issues in the master data that prevent the system from retrieving the divisions.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the configuration settings for divisions in the relevant module (e.g., IS-Retail).
  Ensure that the divisions are defined and active. You can check this in the customizing settings (SPRO) under the relevant section for retail or organizational structure.
  
  
  
  Review Master Data:
  
  Verify that the master data for divisions is correctly maintained. This includes checking the division assignments for materials, customers, or other relevant entities.
  Use transaction codes like MM02 (Change Material) or VD02 (Change Customer) to check if the division is assigned correctly.
  
  
  
  Adjust Selection Criteria:
  
  Review the selection criteria you are using in the transaction or report. Make sure they are set correctly and not overly restrictive.
  Try running the report or transaction with broader criteria to see if any divisions are returned.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the divisions. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance related to the module you are working with. This can provide insights into common issues and their resolutions.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, MM02 for material changes, and VD02 for customer changes.
  SAP Notes: Search for SAP Notes related to the ISA011 error for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing additional insights or solutions.
  
  By following these steps, you should be able to identify the cause of the ISA011 error and implement a suitable solution.