How To Fix ISA002 - No customer pricing procedure found

SAP Error Message - Details

• Message type: E = Error

• Message class: ISA - Internet Sales R/3

• Message number: 002

• Message text: No customer pricing procedure found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISA002 - No customer pricing procedure found ?

  The SAP error message ISA002, which states "No customer pricing procedure found," typically occurs in the context of sales and distribution (SD) when the system is unable to determine a pricing procedure for a customer during the sales order or quotation process. This can happen for various reasons, and here are the common causes, solutions, and related information:
  Causes:
  
  Missing Customer Master Data: The customer master record may not have a pricing procedure assigned.
  Incorrect Sales Area: The sales area (Sales Organization, Distribution Channel, Division) for the customer may not be correctly set up or may not match the sales order.
  Pricing Procedure Determination: The pricing procedure determination may not be correctly configured in the system.
  Condition Records: There may be missing condition records that are required for the pricing procedure to be determined.
  Customer Group: The customer group may not be assigned correctly in the customer master data.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Ensure that the pricing procedure is assigned in the sales area data.
  
  
  
  Verify Sales Area:
  
  Ensure that the sales area for the sales order matches the sales area defined in the customer master.
  Check if the sales organization, distribution channel, and division are correctly set.
  
  
  
  Review Pricing Procedure Configuration:
  
  Check the configuration for pricing procedures in the SAP system (transaction code SPRO).
  Navigate to Sales and Distribution > Basic Functions > Pricing > Pricing Control and ensure that the pricing procedure determination is set up correctly.
  
  
  
  Check Condition Records:
  
  Ensure that the necessary condition records for pricing are maintained (transaction code VK11 for creating condition records).
  Check if the condition types relevant to the pricing procedure are set up correctly.
  
  
  
  Customer Group Assignment:
  
  Verify that the customer group is correctly assigned in the customer master data.
  Ensure that the customer group is linked to the correct pricing procedure in the configuration.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer Master
  VK11: Create Condition Records
  SPRO: Access to the SAP Customizing Implementation Guide
  
  
  Documentation: Refer to SAP Help documentation for detailed information on pricing procedures and customer master data.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP SD expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the ISA002 error in SAP.