How To Fix IS136 - Customer & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 136

• Message text: Customer & does not exist

What causes this issue?

You have entered <GL:customer>customer</> &V1&.
This customer does not exist in your system.

System Response

INCLUDE 'KEINE-VERARBEITUNG' OBJECT DOKU ID TX LANGUAGE E

How to fix this error?

Enter a valid customer.
INCLUDE 'EINGABEN' OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IS136 - Customer & does not exist ?

  The SAP error message IS136, which states "Customer & does not exist," typically occurs when you are trying to access or process a customer record that the system cannot find. This can happen in various transactions, such as sales orders, billing, or customer master data maintenance.
  Causes:
  
  Incorrect Customer Number: The customer number you are trying to access may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer record may exist but could be inactive or marked for deletion.
  Data Synchronization Issues: If your system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Company Code Issues: The customer may exist in a different company code than the one you are currently working in.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering to ensure it is correct.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction codes like XD01 (Create Customer - General) or VD01 (Create Customer - Sales Area).
  Check Customer Status: Use transaction XD03 (Display Customer) to check if the customer exists and verify its status. If it is inactive, you may need to reactivate it.
  Check Company Code: Ensure that you are working in the correct company code. You can check the customer’s company code assignment in the customer master data.
  Data Consistency Check: If you suspect data synchronization issues, you may need to run consistency checks or consult with your IT department to ensure that all systems are properly synchronized.
  Authorization Issues: Ensure that you have the necessary authorizations to view or edit customer records.
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General)
  XD02: Change Customer (General)
  XD03: Display Customer (General)
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  VD03: Display Customer (Sales Area)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  User Roles and Authorizations: Ensure that your user role has the necessary permissions to access customer data.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.