How To Fix IS060 - External status & not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 060

• Message text: External status & not defined

What causes this issue?

You have entered an external equipment status that has not been
defined in the system.

System Response

Processing will not be continued.

How to fix this error?

Enter a valid external status. The list of all the valid statuses can
be seen by pressing F4 on the field "Status".

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IS060 - External status & not defined ?

  The SAP error message IS060 "External status & not defined" typically occurs in the context of the SAP IS (Industry Solutions) module, particularly in areas related to external status management, such as in the context of service orders, maintenance orders, or similar processes.
  Cause:
  The error message IS060 indicates that the system is trying to process an external status that has not been defined in the system. This can happen for several reasons, including:
  
  Missing Configuration: The external status you are trying to use has not been configured in the system.
  Incorrect Status Assignment: The status might be incorrectly assigned to a document or process.
  Data Entry Error: There may be a typo or incorrect entry when specifying the external status.
  Custom Development: If there are custom developments or enhancements, they might not be handling the external status correctly.
  
  Solution:
  To resolve the IS060 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for external statuses in the relevant module (e.g., PM, CS, etc.).
  Ensure that the external status you are trying to use is defined in the system.
  
  
  
  Define External Status:
  
  If the status is not defined, you will need to create it. This can typically be done in the customizing (SPRO) settings under the relevant module.
  Navigate to the appropriate section (e.g., "Plant Maintenance and Customer Service" > "Maintenance and Service Processing" > "Define External Status").
  
  
  
  Review Status Assignment:
  
  Check the document or process where the error occurred to ensure that the correct external status is being used.
  Make sure that the status is valid for the specific type of document or process.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles external statuses.
  Consult with your ABAP developer if necessary.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for IS060 in the SAP Support Portal.
  Documentation: Review the SAP documentation for the specific module you are working with to understand how external statuses are managed.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in the specific module you are working with.