How To Fix IRM_CUST_CSS004 - Cannot load ILM objects

SAP Error Message - Details

• Message type: E = Error

• Message class: IRM_CUST_CSS - Message class for IRM_CUST_CSS

• Message number: 004

• Message text: Cannot load ILM objects

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IRM_CUST_CSS004 - Cannot load ILM objects ?

  The SAP error message IRM_CUST_CSS004 ("Cannot load ILM objects") typically occurs in the context of Information Lifecycle Management (ILM) when the system is unable to load the necessary ILM objects for processing. This can happen due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Causes:
  
  Configuration Issues: The ILM configuration may not be set up correctly, leading to the inability to load the required objects.
  Authorization Problems: The user may not have the necessary authorizations to access the ILM objects.
  Data Integrity Issues: There may be inconsistencies or corruption in the ILM data that prevent it from being loaded.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to load the objects in a timely manner.
  Missing Objects: The ILM objects that are supposed to be loaded may not exist or may have been deleted.
  
  Solutions:
  
  Check Configuration: Review the ILM configuration settings to ensure that everything is set up correctly. This includes checking the ILM policies, retention periods, and any related settings.
  Verify Authorizations: Ensure that the user encountering the error has the necessary authorizations to access and load ILM objects. This may involve checking roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the ILM data to identify and resolve any issues. This may involve using transaction codes related to ILM or running specific reports.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks or issues that may be affecting the loading of ILM objects. Consider optimizing system resources if necessary.
  Check for Missing Objects: Verify that the ILM objects that are supposed to be loaded are present in the system. If they are missing, you may need to recreate them or restore them from a backup.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ILM-related transactions (e.g., ILM_ADMIN, ILM_POLICY) to manage and troubleshoot ILM settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation on Information Lifecycle Management for best practices and detailed configuration guidelines.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message IRM_CUST_CSS004.