How To Fix IPM_CRM004 - IPM system unavailable

SAP Error Message - Details

• Message type: E = Error

• Message class: IPM_CRM - Errors in communictaion between ERP and CRM/IPM

• Message number: 004

• Message text: IPM system unavailable

What causes this issue?

The IP specified cannot be checked at present because the IPM system is
unavailable.

System Response

Processing continues without the check.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IPM_CRM004 - IPM system unavailable ?

  The SAP error message IPM_CRM004: IPM system unavailable typically indicates that the Integrated Product Management (IPM) system is not accessible or is experiencing issues. This can occur due to various reasons, including system downtime, network issues, or configuration problems.
  Causes:
  
  System Downtime: The IPM system may be undergoing maintenance or is temporarily down.
  Network Issues: There could be connectivity problems between the client and the IPM system.
  Configuration Errors: Incorrect settings in the system configuration may prevent access.
  Authorization Issues: The user may not have the necessary permissions to access the IPM system.
  Service Unavailability: The specific service or component of the IPM system may not be running.
  
  Solutions:
  
  Check System Status: Verify if the IPM system is up and running. You can check with your system administrator or IT support team.
  Network Connectivity: Ensure that there are no network issues. You can try pinging the IPM server or checking your internet connection.
  Review Configuration: Check the configuration settings in the SAP system to ensure they are correct. This may involve looking at the RFC connections or other relevant settings.
  User Authorization: Confirm that the user has the necessary authorizations to access the IPM system. This may require checking user roles and permissions.
  Restart Services: If you have access, try restarting the relevant services or components of the IPM system.
  Consult Logs: Review system logs for any error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for IPM for more details on system requirements and configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the IPM_CRM004 error message.