How To Fix IP741 - Open calls may remain in the database

SAP Error Message - Details

• Message type: E = Error

• Message class: IP - Messages for preventive maintenance

• Message number: 741

• Message text: Open calls may remain in the database

What causes this issue?

You added a new value for <LS>End Counter for Scheduling</> or <LS>End
Date for Scheduling</>.

System Response

The system does not display the proper scheduling calls in the
<LS>Scheduling List</> in the <LS>Schedule Maintenance Plan </>appli
cation, and open scheduling calls may remain in the database as
unattended data.

How to fix this error?

You need to reschedule the maintenance plan in the <LS>Schedule
Maintenance Plan </>application. You do this by clicking the <LS>Update
scheduling</> button.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IP741 - Open calls may remain in the database ?

  The SAP error message IP741 ("Open calls may remain in the database") typically occurs in the context of the SAP Plant Maintenance (PM) module, particularly when dealing with maintenance plans and scheduling. This message indicates that there are open calls (such as maintenance orders or notifications) that have not been processed or completed, which could lead to inconsistencies in the database.
  Cause:
  
  Open Maintenance Orders/Notifications: There are existing maintenance orders or notifications that are still open and have not been completed or closed.
  Scheduling Issues: The scheduling of maintenance tasks may not have been properly executed, leading to unprocessed calls.
  System Configuration: There may be configuration issues in the maintenance planning settings that prevent the proper processing of calls.
  Data Integrity Issues: There could be data integrity issues in the database that prevent the system from recognizing the status of calls.
  
  Solution:
  
  Review Open Calls: Check for any open maintenance orders or notifications in the system. You can do this by using transaction codes like IW38 (for orders) or IW29 (for notifications).
  Close Open Calls: If there are open calls that are no longer needed, consider closing them. This can be done through the respective transaction codes (e.g., IW32 for orders).
  Check Scheduling: Ensure that the scheduling of maintenance plans is correctly set up. You may need to adjust the scheduling parameters or run the scheduling process again.
  Database Consistency Check: Perform a database consistency check to identify and resolve any data integrity issues. This may involve using transaction codes like SE14 (for database utility) or consulting with your SAP Basis team.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or requires deeper investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW38, IW29, IW32, and SE14.
  SAP Notes: Check the SAP Support Portal for any notes related to IP741, as there may be specific fixes or recommendations provided by SAP.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the IP741 error and ensure that open calls are properly managed within your SAP system.