How To Fix ILM_STOR_WD841 - Virus scan error

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 841

• Message text: Virus scan error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_WD841 - Virus scan error ?

  The SAP error message ILM_STOR_WD841, which indicates a "Virus scan error," typically occurs in the context of the Information Lifecycle Management (ILM) component when the system encounters issues related to virus scanning of documents or data being processed. This error can arise due to various reasons, including configuration issues, problems with the virus scanning software, or network issues.
  Causes:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured in the SAP system. This includes incorrect paths, missing executables, or misconfigured parameters.
  Network Issues: If the virus scanner is located on a different server, network connectivity issues can prevent the SAP system from communicating with the scanner.
  Scanner Malfunction: The virus scanning software itself may be malfunctioning or not running, leading to failure in scanning documents.
  File Type Restrictions: The virus scanner may have restrictions on certain file types, which can lead to scanning failures.
  Insufficient Permissions: The user or service account running the SAP application may not have the necessary permissions to access the virus scanner or the files being scanned.
  
  Solutions:
  
  
  Check Virus Scanner Configuration:
  
  Verify the configuration settings for the virus scanner in the SAP system. Ensure that the paths to the scanner executable and any required parameters are correct.
  Ensure that the virus scanner is compatible with the SAP system version.
  
  
  
  Test Connectivity:
  
  If the virus scanner is on a different server, check the network connectivity between the SAP server and the virus scanner server. Ensure that there are no firewall rules blocking the communication.
  
  
  
  Check Virus Scanner Status:
  
  Ensure that the virus scanning software is running and functioning correctly. Restart the service if necessary and check the logs for any errors.
  
  
  
  Review File Type Settings:
  
  Check the virus scanner's settings to ensure that it is configured to scan the types of files being processed by the SAP system.
  
  
  
  Permissions:
  
  Ensure that the SAP application has the necessary permissions to access the virus scanner and the files being scanned. This may involve checking user roles and permissions in both the SAP system and the operating system.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for ILM and the specific virus scanner being used for any additional configuration or troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs: Review the application logs in SAP (transaction SLG1) and the logs of the virus scanner for more detailed error messages that can help diagnose the issue.
  Support: If the issue persists, consider reaching out to SAP support or the vendor of the virus scanning software for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ILM_STOR_WD841 virus scan error in your SAP system.