How To Fix ILM_STOR_WD841 - Virus scan error

ILM_STOR_WD841 - Overview

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 841

• Message text: Virus scan error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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ILM_STOR_WD841 - Details

• The SAP error message ILM_STOR_WD841, which indicates a "Virus scan error," typically occurs in the context of the Information Lifecycle Management (ILM) component when the system encounters issues related to virus scanning of documents or data being processed. This error can arise due to various reasons, including configuration issues, problems with the virus scanning software, or network issues.
  Causes:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured in the SAP system. This includes incorrect paths, missing executables, or misconfigured parameters.
  Network Issues: If the virus scanner is located on a different server, network connectivity issues can prevent the SAP system from communicating with the scanner.
  Scanner Malfunction: The virus scanning software itself may be malfunctioning or not running, leading to failure in scanning documents.
  File Type Restrictions: The virus scanner may have restrictions on certain file types, which can lead to scanning failures.
  Insufficient Permissions: The user or service account running the SAP