How To Fix ILM_STOR_MISC031 - ICM: '&1' protocol: host name = '&2', port = '&3'

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_MISC -

• Message number: 031

• Message text: ICM: '&1' protocol: host name = '&2', port = '&3'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_MISC031 - ICM: '&1' protocol: host name = '&2', port = '&3' ?

  The SAP error message ILM_STOR_MISC031 typically relates to issues with the Information Lifecycle Management (ILM) storage system, specifically when there are problems with the connection to the storage system. The message indicates that there is an issue with the protocol, hostname, or port configuration for the ILM storage.
  Cause:
  
  Incorrect Configuration: The hostname or port specified for the ILM storage system may be incorrect or not reachable.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the specified storage system.
  Service Availability: The storage service may not be running or may be down for maintenance.
  Firewall Restrictions: Firewalls or security groups may be blocking the connection to the specified hostname and port.
  
  Solution:
  
  
  Check Configuration:
  
  Verify the configuration settings for the ILM storage in the SAP system. Ensure that the hostname and port are correctly specified.
  You can check these settings in the ILM configuration transaction (e.g., ILM configuration in transaction SARA).
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to test connectivity to the hostname and port from the SAP application server.
  Example: ping <hostname> or telnet <hostname> <port>
  
  
  
  Check Service Status:
  
  Ensure that the ILM storage service is up and running. If it is a third-party storage solution, check with the vendor for service status.
  
  
  
  Review Firewall Settings:
  
  Check firewall rules to ensure that traffic is allowed on the specified port for the hostname.
  
  
  
  Logs and Traces:
  
  Review the SAP application logs and traces for any additional error messages that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to ILM and the specific storage solution you are using for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  ILM Documentation: Review the official SAP ILM documentation for best practices and configuration guidelines.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the ILM_STOR_MISC031 error message.