How To Fix ILM_STOR667 - Handles must be the same for &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 667

• Message text: Handles must be the same for &1 and &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR667 - Handles must be the same for &1 and &2 ?

  The SAP error message ILM_STOR667, which states "Handles must be the same for &1 and &2," typically occurs in the context of Information Lifecycle Management (ILM) when there is a mismatch in the handles (or identifiers) used for data storage or retrieval operations. This error can arise during processes such as archiving, data retrieval, or when managing ILM objects.
  Cause:
  The error is generally caused by one of the following issues:
  
  Mismatched Handles: The handles (identifiers) for the data being processed do not match. This can happen if there are inconsistencies in the data or if the data has been modified or corrupted.
  Configuration Issues: There may be a misconfiguration in the ILM settings or in the archiving object settings that leads to the mismatch.
  Data Integrity Issues: If the data has been altered or if there are issues with the underlying database, it can lead to discrepancies in the handles.
  
  Solution:
  To resolve the ILM_STOR667 error, you can take the following steps:
  
  
  Check the Handles: Review the handles mentioned in the error message (&1 and &2) to understand where the mismatch is occurring. This may involve checking logs or tracing the operations that led to the error.
  
  
  Verify Configuration: Ensure that the ILM configuration and archiving object settings are correctly set up. This includes checking the storage settings, data retention policies, and any relevant parameters.
  
  
  Data Consistency Check: Perform a consistency check on the data involved. This may involve running database consistency checks or using SAP tools to verify the integrity of the data.
  
  
  Reprocess the Data: If the error occurred during a specific operation, try to reprocess the data after ensuring that the handles are consistent and that the configuration is correct.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates related to this error. There may be patches or updates that address known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurred and any relevant logs.
  
  
  Related Information:
  
  ILM Documentation: Review the official SAP documentation on Information Lifecycle Management for best practices and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to ILM, such as SARA (Archive Administration) and ILM-related transactions, to help in troubleshooting.
  
  By following these steps, you should be able to identify the cause of the ILM_STOR667 error and implement a solution to resolve it.