How To Fix ILM_STOR428 - Reading not possible; the document ID is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 428

• Message text: Reading not possible; the document ID is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR428 - Reading not possible; the document ID is missing ?

  The SAP error message ILM_STOR428, which states "Reading not possible; the document ID is missing," typically occurs in the context of Information Lifecycle Management (ILM) when the system is unable to retrieve a document because the required document ID is not available or has not been specified.
  Cause:
  
  Missing Document ID: The most common cause of this error is that the document ID, which is necessary for retrieving the document from the ILM storage, is not provided or is incorrectly specified.
  Data Corruption: There may be issues with the data integrity in the ILM storage, leading to missing or corrupted document IDs.
  Configuration Issues: Incorrect configuration of ILM settings or storage systems can also lead to this error.
  Authorization Issues: The user may not have the necessary permissions to access the document, which can sometimes manifest as a missing document ID.
  
  Solution:
  
  Check Document ID: Ensure that the document ID you are trying to access is correct and exists in the system. You can verify this by checking the relevant tables or using transaction codes related to ILM.
  Review ILM Configuration: Check the configuration settings for ILM in your SAP system to ensure that everything is set up correctly. This includes checking the storage settings and ensuring that the document types are properly configured.
  Data Consistency Check: Run consistency checks on the ILM storage to identify and rectify any data corruption issues. This can often be done using specific SAP transactions or tools designed for ILM management.
  User Authorization: Verify that the user attempting to access the document has the necessary authorizations. If not, adjust the user roles and permissions accordingly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be updates or fixes available that can resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration and logs.
  
  Related Information:
  
  ILM Documentation: Familiarize yourself with the official SAP documentation on Information Lifecycle Management, which provides insights into best practices and troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and ILM-related transactions for managing and monitoring ILM processes.
  System Logs: Check system logs (using transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the ILM_STOR428 error in your SAP system.