How To Fix IKB120 - Error during locking of symptom

SAP Error Message - Details

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 120

• Message text: Error during locking of symptom

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IKB120 - Error during locking of symptom ?

  The SAP error message IKB120, which indicates "Error during locking of symptom," typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Service Management (SM) modules. This error is related to the locking mechanism that SAP uses to prevent concurrent updates to the same data, ensuring data integrity.
  Causes:
  
  Concurrency Issues: The error often arises when multiple users or processes attempt to access or modify the same symptom or object simultaneously, leading to a locking conflict.
  Database Locking: The underlying database may have a lock on the record that is being accessed, preventing other transactions from proceeding.
  System Performance: If the system is under heavy load, it may not be able to handle locking requests efficiently, leading to timeouts or failures.
  
  Configuration Issues: Incorrect configuration in the CRM or SM module can also lead to locking issues.
  
  Solutions:
  
  Retry the Operation: Often, simply retrying the operation after a short wait can resolve the