How To Fix IHC237 - Payment order with external payment cannot be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: IHC - IHC Messages

• Message number: 237

• Message text: Payment order with external payment cannot be reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IHC237 - Payment order with external payment cannot be reset ?

  The SAP error message IHC237, which states "Payment order with external payment cannot be reset," typically occurs in the context of the SAP Intercompany Financial Management (IHC) module when there is an attempt to reset a payment order that has already been processed with an external payment method.
  Cause:
  
  External Payment Method: The payment order has been processed using an external payment method (e.g., bank transfer), and the system does not allow resetting such orders to maintain data integrity and avoid inconsistencies in financial records.
  Status of Payment Order: The payment order may be in a status that does not permit resetting, such as "Completed" or "Cleared."
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict the resetting of payment orders with external payments.
  
  Solution:
  
  Check Payment Order Status: Verify the status of the payment order. If it is already completed or cleared, you may need to reverse the payment through the appropriate transaction instead of resetting it.
  Use Correct Transaction: If you need to reverse or adjust the payment, use the appropriate transaction codes (e.g., FB08 for reversing a document) rather than trying to reset the payment order.
  Consult Configuration: Review the configuration settings in the IHC module to see if there are any restrictions on resetting payment orders with external payments. Adjust settings if necessary, but ensure compliance with financial regulations and internal policies.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the SAP Help Portal for documentation related to the IHC module and payment processing.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the IHC237 error effectively.