How To Fix IDGT_DC006 - Customer number & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IDGT_DC - GTI Message for Online Integration

• Message number: 006

• Message text: Customer number & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IDGT_DC006 - Customer number & does not exist ?

  The SAP error message IDGT_DC006, which states "Customer number & does not exist," typically indicates that the system is unable to find a customer record associated with the specified customer number. This can occur in various SAP modules, particularly in Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer record may exist but could be inactive or marked for deletion.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view the customer record.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number for any typos or errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify if the customer exists in the system.
  Create Customer Record: If the customer does not exist, create a new customer record using transaction codes XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  Check Status: If the customer exists but is inactive, you may need to reactivate the customer record.
  Consult with IT Support: If you suspect data synchronization issues or authorization problems, consult your IT support team for further investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
  User Authorizations: Ensure that the user has the necessary authorizations to access customer data.
  Data Maintenance: Regularly maintain and audit customer master data to prevent such issues from arising in the future.
  Documentation: Refer to SAP documentation or help files for more detailed information on customer master data management.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.