How To Fix IDFI_QRIBAN123 - Payment reference and ISR reference cannot be used together

SAP Error Message - Details

• Message type: E = Error

• Message class: IDFI_QRIBAN - FI: Message class for QR Bill vendor invoicing

• Message number: 123

• Message text: Payment reference and ISR reference cannot be used together

What causes this issue?

You cannot use a payment reference and an ISR reference for the same
document line item.

System Response

Payment reference is used with normal IBAN.
ISR reference can be used with an ISR Number or a QR-IBAN number.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IDFI_QRIBAN123 - Payment reference and ISR reference cannot be used together ?

  The SAP error message IDFI_QRIBAN123 indicates that there is a conflict between the payment reference and the ISR (Invoicing and Settlement Reference) reference in a payment transaction. This error typically arises when both references are being used simultaneously in a context where only one is allowed.
  Cause:
  
  Conflicting References: The error occurs when both the payment reference (often used for identifying the payment) and the ISR reference (used for specific invoicing or settlement purposes) are present in the same transaction. SAP does not allow both references to be used together as it can lead to ambiguity in processing the payment.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how payment references and ISR references should be handled, leading to this error if not set up correctly.
  Data Entry Errors: Incorrect data entry during the transaction processing can also lead to this error, where both references are inadvertently filled.
  
  Solution:
  
  Review Transaction Data: Check the transaction data to ensure that only one of the references (either payment reference or ISR reference) is being used. Remove the one that is not needed for the transaction.
  Adjust Configuration: If this error occurs frequently, it may be necessary to review the configuration settings in the SAP system related to payment processing and references. Ensure that the settings align with the business requirements.
  User Training: Provide training to users on how to correctly enter payment information to avoid conflicts between payment references and ISR references.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling payment references and ISR references in your version of SAP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling payment references and ISR references.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with payment processing, such as F110 (Automatic Payment Transactions) or F-28 (Post Incoming Payments).
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By addressing the cause of the error and implementing the suggested solutions, you should be able to resolve the IDFI_QRIBAN123 error effectively.