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How To Fix ICRC_WD_UI009 - Enter a valid customer from company's perspective


SAP Error Message - Details

  • Message type: E = Error

  • Message class: ICRC_WD_UI - ICR UI Message Class

  • Message number: 009

  • Message text: Enter a valid customer from company's perspective

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message ICRC_WD_UI009 - Enter a valid customer from company's perspective ?

    The SAP error message ICRC_WD_UI009 ("Enter a valid customer from company's perspective") typically occurs in the context of SAP applications that involve customer data, such as SAP CRM or SAP S/4HANA. This error indicates that the system is unable to recognize the customer you are trying to enter or process, likely due to issues with the customer master data or the context in which the customer is being used.

    Causes:

    1. Invalid Customer ID: The customer ID entered does not exist in the system or is not valid for the company code or sales area you are working with.
    2. Customer Data Incomplete: The customer master data may be incomplete or not properly set up for the specific company code or sales area.
    3. Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
    4. Authorization Issues: The user may not have the necessary authorizations to access the customer data.
    5. Company Code Restrictions: The customer may not be assigned to the company code you are currently working with.

    Solutions:

    1. Verify Customer ID: Check the customer ID you are entering to ensure it is correct and exists in the system. You can do this by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
    2. Check Customer Master Data: Ensure that the customer master data is complete and correctly set up for the relevant company code and sales area. You may need to create or update the customer data using transaction codes like XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
    3. Review Company Code Assignment: Make sure that the customer is assigned to the correct company code. This can be checked in the customer master data.
    4. Check Authorizations: Ensure that you have the necessary authorizations to access and modify customer data. If not, contact your system administrator.
    5. Consult with IT Support: If the issue persists, it may be beneficial to consult with your IT support team or SAP Basis team to investigate any underlying issues with the system or data synchronization.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
    • SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
    • Documentation: Review SAP documentation related to customer master data management for best practices and troubleshooting steps.

    By following these steps, you should be able to identify and resolve the issue causing the error message ICRC_WD_UI009.

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