How To Fix ICOMM602 - Message is sent on saving

SAP Error Message - Details

• Message type: E = Error

• Message class: ICOMM - MSM Messages for Communication

• Message number: 602

• Message text: Message is sent on saving

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICOMM602 - Message is sent on saving ?

  The SAP error message ICOMM602 ("Message is sent on saving") typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with communication management or when saving certain documents or transactions.
  Cause:
  The ICOMM602 error message usually indicates that there is an issue with the communication settings or the configuration of the message types in the SAP system. This can happen due to various reasons, such as:
  
  Missing Configuration: The message type or communication method may not be properly configured in the system.
  Inconsistent Data: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  Authorization Issues: The user may not have the necessary authorizations to send messages or save the document.
  System Settings: The system settings for communication (like email, fax, etc.) may not be correctly set up.
  
  Solution:
  To resolve the ICOMM602 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for communication management.
  Ensure that the message types and communication methods are correctly configured.
  
  
  
  Validate Data:
  
  Review the data you are trying to save. Ensure that all mandatory fields are filled out and that the data is in the correct format.
  Check for any inconsistencies or errors in the data.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action. You can check this using transaction code SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Check System Settings:
  
  Verify the settings for the communication method you are using (e.g., email, fax). Ensure that the SMTP settings for email or other relevant configurations are correctly set up.
  
  
  
  Consult Logs:
  
  Check the application logs for more detailed error messages. You can use transaction code SLG1 to view logs related to communication management.
  
  
  
  Testing:
  
  After making the necessary changes, try to save the document again to see if the issue is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM communication management for more insights into configuration and troubleshooting.
  Community Forums: Consider searching or posting in SAP community forums or discussion boards for additional help from other SAP users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP support team or a consultant for further assistance.