How To Fix ICLN01145 - Define incident types in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLN01 - ICL FNOL, General Messages

• Message number: 145

• Message text: Define incident types in customizing

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Define loss event types in Customizing.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLN01145 - Define incident types in customizing ?

  The SAP error message ICLN01145, which states "Define incident types in customizing," typically occurs in the context of the SAP Incident Management module. This error indicates that the system is unable to find the necessary configuration for incident types, which are essential for categorizing and managing incidents within the system.
  Cause:
  The primary cause of this error is that the incident types have not been defined or configured in the SAP system. This can happen if:
  
  The necessary customizing settings have not been completed.
  The incident types have been deleted or not properly activated.
  The user does not have the necessary authorizations to access the incident types.
  
  Solution:
  To resolve the ICLN01145 error, you need to define the incident types in the SAP customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the customizing transaction by entering SPRO in the command field and pressing Enter.
  
  
  
  Follow the Path:
  
  In the SAP Reference IMG, navigate to:
  Cross-Application Components -> Incident Management -> Basic Settings -> Define Incident Types
  
  
  
  
  Define Incident Types:
  
  In the "Define Incident Types" section, you can create new incident types or modify existing ones.
  Ensure that you fill in all the required fields, such as the incident type code, description, and any other relevant settings.
  
  
  
  Save Changes:
  
  After defining the incident types, save your changes.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access and manage incident types.
  
  
  
  Test the Configuration:
  
  After making the changes, test the incident management functionality to ensure that the error no longer appears.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like ICLM (Incident Management) to access incident management functionalities directly.
  Documentation: Refer to SAP Help documentation for detailed guidance on incident management and customizing settings.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  By following these steps, you should be able to resolve the ICLN01145 error and successfully define incident types in your SAP system.